For better or worse, the shift towards an everywhere-work dynamic has empowered employees to decide how, when, and where they want to work. And the change has been dramatic, with 69% of global knowledge workers working remotely at least 25% of the time.
Employers must be sensitive to these employee preferences to attract and retain top talent. Organisations should also trust that employees are in a prime position to determine how their time can be spent most productively in hybrid work environments.
In a 2022 Everywhere Workplace Report, Ivanti made four critical findings regarding employee preferences:
- 15% would like to work from anywhere, up 30% from previous years
- Only 13% wanted to work from the office
- 30% said that they wanted to work from home
- The largest share, 42%, prefers a hybrid work model.
That last point is crucial because it shows that the physical office still has a place in the modern workplace and that there is no one-size-fits-all approach that applies to all businesses or all employees.
How Employee Priorities Have Changed
The changes forced on businesses and employees have led to a dramatic shift in perspective. Employees have had time to re-evaluate how the workplace experience affects their job satisfaction, which has led to some pretty remarkable outcomes, particularly regarding the role technology has to play:
- 58% of employees and 74% of C-suite think they are more productive now than pre-pandemic.
- 70% of employees have indicated that interactions with technology directly impact their work experience.
- 65% of knowledge workers and 71% of IT believe they would be more productive with updated technology.
- 26% of employees are actually considering quitting their job because of technology.
However, not all stakeholders at all levels of the business necessarily agree with these attitudes. For example, 56% of all CXOs still believe that employees need to be in the office to be productive.
What Does This Mean for IT in the Everywhere Workplace?
Over the last few decades, businesses have already experienced a continuous need for more devices, platforms, apps, networks, and services.
However, the relationship between work-from-anywhere policies and technology amplifies the above attitudes and trends. More employees demand the flexibility to work from anywhere, which inevitably leads to a proliferation of remote work technologies and cloud services.
With a greater reliance on these technologies, poor, not fit-for-purpose, or inadequate technologies have an increased impact on each employee’s experience and productivity.
A growing network also comes with its own technical, logistical, and security-related challenges. For instance, only 47% of IT professionals agree entirely that they have complete visibility into every device that joins their network.
How to Empower IT & Security Under the New Normal
So, how do you provide an environment that’s viable and productive for your employees without harming your security? From an IT perspective, there are a few things that you need to look at:
Visibility, Analytics, and Automation
First of all, you need to establish complete and uncompromising visibility into your network, systems, and connected devices. Knowing your network inside and out is the only way to effectively manage, automate, and prioritise your unique cybersecurity journey.
That also includes investigating the main threats your organisation faces. For example, the average data breach costs a business $4.24 million. If data is one of your primary concerns, preventing breaches and putting remediation processes in place should be one of the first things you do.
Identify and Uncover Unknowns
Piling on the lack of visibility organisations have into devices that connect to their network, the average business can’t account for 30% of their assets at any time. From a financial, productivity, and security perspective, organisations must establish control over their IT investments. That means knowing where a device is, who has ownership over it, and how it is used at any given time.
Proactive and Responsive Resolution
Employees want hybrid, regardless of the potential headaches it can cause organisations. Your hybrid technologies and networks must be designed from the ground up to provide contextualised, productive, and responsive experiences.
Being contextualised is what will give your IT that much-needed visibility into the network and employee actions. Being responsive means that the experiences are designed to help with fast and efficient problem resolution, which will inevitably occur. You could even go the extra mile by implementing automated solutions to detect, identify, and fix issues.
The Role of IT Workplace Software
The problem: Businesses lack the knowledge of how many devices are on the network.
The solution: Provides the ability to automatically discover all assets across the network within minutes.
Outcome: Ivanti has helped organisations discover over 67 million devices over the last three years.
The problem: Users are connecting consumer devices to company systems.
The solution: Provide employees with personalised, secure work experience everywhere.
Outcome: Ivanti helps businesses worldwide manage and secure roughly 68 million devices via its total UEM (Unified endpoint management) solutions.
The problem: Many types of common cybersecurity threats and attacks are on the rise. Phishing, ransomware, etc.
The solution: Ensure ubiquitous enforcement of security systems and protocols throughout the network.
Outcome: Ivanti allows organisations to seamlessly migrate from conventional VPN to ZTNA (Zero Trust Network Access) solutions using modern, standards-based SDP (Software-defined Perimeter) architecture.
The problem: For many organisations, it takes too long to respond to issues, and tickets are overwhelming.
The solution: Relieve the pressure with automated detection and remediation solutions, self-service systems, and a responsive and intelligence-driven helpdesk.
Outcome: On average, businesses that utilise Ivanti realise a 47% decrease in tickets thanks to self-service and a 60% reduction in resolution time.
Organisations may feel like they are stuck between a rock and a hard place. It seems like the same technologies that empower employees and improve their experience also compromise cybersecurity and effective asset management. However, by taking the time to understand your employees’ preferences, workplace dynamics, and network-related issues (both productivity and security-related), you can take an outcome-based approach to overcome them.
Get in touch to find out how Mobliciti can help your business with empowering your IT and Security Operations teams.