Legal
1,850+ Employees Worldwide
Osborne Clarke is an international legal practice with over 270 Partners and more than 900 lawyers in 25 locations. The firm’s team of forward-looking sector experts provides clients with unique insights and perspectives on issues that are changing people’s lives and driving business change. world.
Purpose of implementation
Osborne Clarke implemented NetMotion to replace its existing VPN for users struggling with poor connectivity when travelling. During the pandemic, the firm also used the service to monitor traffic of remote workers to enable effective use of applications and easy troubleshooting when connectivity proved problematic.
key benefits
- Remote workers stay connected to their devices and applications
- Support teams can proactively identify, diagnose, and fix remote working issues impacting fee earners
- Real-time insight into performance and utilisation of technology being used outside the office environment
- Quick to deploy, simple to manage, and easy to scale
Case Study
Through 2019 Osborne Clarke experienced various connectivity challenges when its employees were travelling, working remotely, commuting, and visiting clients. The firm’s IT team wanted to enable its people to use this time as if they were still in the office, but unreliable connectivity and variable network conditions outside the office environment made this a growing challenge.
During the COVID-19 pandemic, Osborne Clarke’s IT team recognised that they required deeper visibility into how apps, networks and devices were being utilised and performing for users whilst they were working from home. This would ensure that issues could be identified quickly and reduce the amount of service desk tickets being raised.
Selecting NetMotion
Members of Osborne Clarke’s IT team joined Mobliciti for a briefing held in Bristol and it is there that they learnt about the NetMotion solution. Having seen what the solution was capable of, they thought it may provide the answer for their problems.
“It was all plain sailing and the interaction between the companies was very fluid with the Proof of Concept being implemented very fast.”
The End User Experience
By utilising NetMotion, it meant Osborne Clarke’s employees had a completely secure environment to access company resources. The platform also allowed users to avoid application time outs and re-authentication whenever connections dropped or switched.
In addition, there was a percentage of users who were unable to get the same experience working from home as they would in the office and so Osborne Clarke utilised NetMotion to gain visibility into the home office and application performance. The IT support team could then easily troubleshoot further and provide advice to the end-user around how to get better performance when working from home.
“We’ve had a long-standing relationship with Mobliciti, for around 10 years, and we’ve always had that close relationship. They always let us know what’s going on and what the trends are especially with mobile and networks.”
About us
Mobliciti delivers end-to-end Mobile IT solutions, empowering innovation, increasing user productivity and controlling costs, without exposing corporate data to increasingly frequent cyber-attacks. Our expertise, focus and services have helped shape many Enterprise Mobility and Cloud strategies minimising the risk of change and impact on internal resources.
We are proud that our combined efforts at Mobliciti won us the LexisNexis Legal Supplier Innovation Award 2019 and the inaugural Managed Services Provider of the Year Award at the Mobile Industry Awards 2018 and for the second year running the Best Managed Service Provider at the Mobile Industry Awards 2019.
