Refreshing RPC’s mobile fleet with Managed Mobile Services

Watch RPC’s Head of IT, Andy Frost, discussing the ‘game-changing’ impact Managed Mobile Services has had on their business.

As a UK top 50 law firm, RPC had a sizeable and varied fleet of mobile devices, ranging in age, model and setup, including a large quantity of outdated iPhone SEs. Managing such a range of devices proved increasingly problematic, with their greatest issue being “bill shock”.

Employees travelling globally for work were often doing so without the correct tariffs or zoning, resulting in unexpected and excessively high bills.

RPC, therefore, took the opportunity to not only replace their older devices with new iPhone 11s, but also conduct a full review of all of their existing airtime contracts, both in the UK and globally.

On working with Kocho

Having previously approached mobility as a number of separate activities, RPC were keen to bring some of their key requirements together to create a more coherent strategy.

This included refreshing their entire mobile phone estate, migrating to Microsoft Intune, and ensuring Wandera was deployed on all devices for data management.

Ultimately, they wanted a single partner to help manage this significant change and ongoing management.

Following a tender process, Kocho’s Managed Mobile Service was selected as the ideal solution for RPC’s challenges. Having previously worked together on a number of past projects, RPC’s Head of IT, Andy Frost, also felt we were able to provide the personal edge. Ever keen to engage and assist.

By launching a refreshed mobile fleet through a single partner and service, RPC would ensure that they were getting the most out of their mobile investments whilst delivering the best possible service to their people.

Rapid Deployment

RPC was working on a tight schedule, with a quick turnaround on the project. The project was agreed in October 2020, with rollout expected for the beginning of 2021.

As part of an upheaval of RPC’s existing services, we delivered a full strategy to keep employee devices secure, functional and cost-effective. This included:

• Managed Mobile Services
• Microsoft Intune
• Wandera

These services all function collaboratively and were part of a wider IT strategy between RPC and Kocho.

As part of the project, we migrated RPC’s legacy UEM to Managed Microsoft Intune, as well as optimising RPC’s existing Wandera offering, ensuring that all rules were aligned to tariff parameters to prevent bill shock.

RPC previously had a very mixed environment, with a range of managed and unmanaged devices. As a result, they wanted to apply a single standard to all devices. By taking advantage of the Managed Mobile Service, we staged and deployed a new fleet of iPhone 11s to a fully remote RPC workforce.

Freeing up RPC’s IT team to focus on more important issues at hand.

With new devices in hand, RPC could rest safe in the knowledge that employees can work efficiently and securely from anywhere.

Managed Mobile Services enable both employees and the IT team

Beyond the mere aesthetic benefits of new iPhone 11s, RPC’s IT team has also gained greater control over devices and security.

They’re now able to deploy and control mobile applications within their estate far easier than before, with an Intune catalogue of apps, acting as their central place for applications. This makes it far easier to push out applications to employees and control the security around the devices.

Using Managed Mobile Services, RPC’s airtime spend has significantly dropped, with the law firm identifying a monthly UK airtime contract savings of 51%. Savings for their airtime contracts were globally renegotiated, the Hong Kong office saw a saving of 54% and Singapore saved 52%.

Savings in the UK have been maintained since Managed Mobile Services was initially implemented and have been consistently delivered to the law firm.

Many businesses find their IT teams are often overstretched due to an ever-increasing demand for IT resources from across the organisation, coupled with limited IT staff numbers.

Kocho were able to provide a suite of resources, as well as conducting the admin that would’ve taken up a large part of RPC’s IT team’s time.

By trusting us to supply Managed Mobile Services, Microsoft Intune and Wandera, RPC has established a trusted strategic partner for their mobility operations.

Key benefits